Journey to Technical for Non-Technical Staff
Why You Should Choose our Journey to Technical for Non-Technical Staff Course
In a world where customers’ expectations are constantly increasing, quickly and accurately identifying, and understanding a customer needs and wants becomes a vital part of building trust and winning the business. Likewise, customers need to establish that garages staff members understand their queries and can quickly and accurately help to resolve their issues. Put simply, when a customer visits a workshop or garage, they need to know that they can trust those within the business to carry out the work and resolve the issues they have.
Every successful automotive business has customer satisfaction at its heart. This satisfaction is driven by the successful completion of jobs in the workplace. Gaining trust and providing accurate solutions on time and within agreed budgets goes a long way to delivering high levels of customer satisfaction and increasing a brands reputation for doing a great job.
Good communication is at the heart of meeting a customer’s expectations. When a customer enters a business to discuss an issue they expect all customer-facing staff members to have a level of technical competence that will enable them to understand what the needs are.
Aims of the Course
By the end of this course, you will be able to:
- Understand the technical ‘jargon’
- Feel more competent and confident when dealing with complex customer queries
- Understand the interface between customer and workshop.
Who Should Attend this Course?
All members of the business working in front of house and supporting the workshop, its planning and job allocation.
How Long is the Course?
1 day face-to-face
2 days of 2 x 3 hour online training