With you in mind
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What is included in a service?• Oil level and performance of internal compressor fully checked• Machine filters changed, if required • Vacuum Pump performance and operation is checked, oil changed if due • Charging accuracy is checked with calibration of tank scales to allowable tolerances using certified weights • Oil and dye scales calibrated to correct tolerances, If applicable • Refrigerant leakage checks to ensure there is no leakage at any stage of the machine’s operation • Software updates to ensure the machine is using the latest version • Machine checked and ensured it complies with all required certifications and regulations • Discounted Call out and labour charges in the unfortunate event of a breakdown – 20% Discount against our rates at the time (2023 – £130 call out and £65 per hour labour). |
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Package details: • Warranty begins from date of purchase of the machine and runs for number of years dependent on package purchased • The price includes annual service at the end of each complete year so 5 years = 4 services to be completed at approximately each 12 month period of a time we consider suitable. • Service include calibration of all scales, software updates, diagnostic checks – include leak checks and performance testing of individual parts • Calibration certificates are available upon request to meet with any audit requirements. |
| Included in warranty: • All call out charges • All engineer labour rate charges • All mileage charges • All internal components of the machine (Machine, Vac Pump, Motherboard etc.). • Service Parts – Filters and oils |
Excluded from warranty/package: • All wear and tear items (Essentially external parts such as covers, wheels, hoses, couplers etc.) • Fair usage policy – if any evidence suggests a machine is damaged because of neglect or misuse then this will not be covered • Operator training and F-gas assessments • Any call outs in relation to operator errors will be chargeable (i.e. they have been selecting a wrong option) • Any additional servicing required before the annual due date due to heavy use will be subject to a further normal charge for service. |