Keeping Customers and Colleagues Safe

Safety First

The safety of our customers and colleagues is of paramount importance to us. Since the start of the Covid19 outbreak, we’ve put a number of measures in place to ensure that we are adhering to Government guidelines and continue to develop and refresh health and safety polices in line with the latest advice to make sure our colleagues and customers are safe. 

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Good Hygiene Practices

Since the start of the pandemic in February, we have been enforcing good hygiene across our entire business, including the regular washing of hands, using hand sanitisers and regular cleaning of workstations. This has been displayed on posters throughout our premises. We have ensured that all of our branches have sufficient supplies of hand wash, sanitiser and cleaning materials.

Social Distancing

In all of our sites, we have applied the 2m social distancing rules. Where this is not possible (in our central warehouse; T2 for example), we have adopted government guidelines and our colleagues are working either side-by-side or back-to-back and are encouraged to wear face masks.

We currently have around 40% of our staff on furlough, with all of our central support teams working from home. As business continues to build and more people are encouraged to come back to their place of work, we are continuing to review these guidelines to ensure we remain compliant whilst the social distancing rules remain in place.

Retail Stores

 In our stores, we have introduced:

  • A one-in-one-out policy and limiting our click and collect service to garages and key workers only
  • Perspex screens to our retail counters and gloves for counter staff when serving customers.
  • Regular wipe down of counters and workspaces
  • Encouraging card payments and wiping down card terminals after each transaction
  • Posters outlining our social distancing rules and marked out floor markers to ensure that safe distances are adhered to.

Deliveries

For our delivery drivers, we have introduced:

  • Gloves to be worn for all deliveries as well as face masks should they wish to wear them
  • Strict cleaning rotas for vans at the end of each shift and hand sanitiser readily available in each vehicle
  • Advise to encourage driver to stay in their vans between deliveries and not congregate in the despatch area of the branch
  • An amended deliver policy, so that drivers can sign the manifest on behalf of customers to allow a contact free delivery where possible


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